Shipping policy
SHIPPING POLICY
At ZIAKE, we want receiving your order to be just as enjoyable as choosing it.
We carefully package every order and work to get your ZIAKE products on their way to you as quickly as possible.
AUSTRALIA-WIDE DELIVERY
ZIAKE delivers Australia-wide, including metropolitan, regional and rural locations.
All orders are dispatched from Australia using Australia Post.
PROCESSING & DISPATCH
All orders are processed and dispatched within 72 hours of your order being placed.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Please note that orders placed on weekends or public holidays may be processed on the next business day.
ESTIMATED DELIVERY TIME
Please allow approximately 5–10 business days for Australia Post to deliver your order after dispatch.
Delivery times may vary depending on your location, particularly for regional and rural areas, and may be affected by circumstances outside ZIAKE's control, including public holidays, severe weather or Australia Post delays.
The estimated delivery timeframe does not include the initial processing and dispatch period of up to 72 hours.
FREE SHIPPING OVER $250
Enjoy free Australia-wide shipping on orders of $250 or more.
The $250 threshold is calculated based on the value of eligible products in your order after any discounts have been applied and before shipping charges.
Free shipping will be automatically applied at checkout when your eligible order reaches the $250 threshold.
SHIPPING COSTS UNDER $250
For orders under $250, shipping costs are calculated based on your delivery location, the size and weight of your specific order.
Your applicable shipping cost will be displayed at checkout before you complete your purchase.
INTERNATIONAL SHIPPING
International orders are currently available by enquiry only and are not automatically available through the standard checkout.
If you are located outside Australia and would like to purchase ZIAKE products, please contact us at:
Please include your delivery country and the products you are interested in purchasing.
We will provide you with the available international shipping options and applicable shipping costs.
International customers are responsible for any customs duties, taxes, import charges or other fees that may be imposed by the destination country.
TRACKING YOUR ORDER
Where tracking is available, your tracking details will be provided once your order has been dispatched.
If your order has not arrived within the expected delivery timeframe, please contact us at ziakewool@gmail.com and we will assist you in following up with the carrier.
MADE IN PARTNERSHIP WITH AUSTRALIAN FARMERS
From Australian wool to your doorstep, every ZIAKE product carries a connection to Australian agriculture.
Thank you for supporting a small Australian brand and helping us create greater value from Australian wool.